Thank you for shopping at 3DPrintSTL.com. We appreciate your support and strive to provide excellent digital products. Please carefully review our refund policy before completing your purchase.
Digital Products
Our products are digital STL files designed for 3D printing. Due to their non-tangible nature, all sales are final once the files have been downloaded.
Refund Policy
Refunds for digital downloads are typically not provided, except in these exceptional cases:
- Defective Files: The STL file is corrupted or incomplete.
- Incorrect File Delivered: You received a file different from your order.
If you encounter any of these issues, please contact us within 7 days of purchase and include:
- Your order number
- A clear description of the issue
- Screenshots or other relevant evidence
We will review your request promptly and either:
- Send a corrected replacement file, or
- Issue a refund if a replacement is not possible
Contact Us
If you have any questions or require assistance, please reach out to us:
Email: [email protected]
Important Exceptions
Refunds or replacements will not be issued for:
- Change of mind after purchase
- Incompatibility with your 3D printer or software
- Files damaged or altered after download
Recommendations
Before completing your purchase, please ensure:
- Your 3D printer and software are compatible with STL file formats
- You have carefully reviewed product descriptions and preview images
Thank you for choosing 3DPrintSTL.com for your 3D printing projects!